First steps for everyday spills, plus when to ask for specialist stain advice. Use these simple steps as a starting point, and always follow the material manufacturer’s care advice.
1. Act without rubbing
Use a clean, absorbent cloth to blot from the outside of the spill towards the centre. Rubbing can spread the mark or affect the pile.
2. Check your material
Before trying a cleaning product, check the carpet care instructions and test on an inconspicuous spot. Some dyes and fibres are particularly sensitive.
3. Avoid over-wetting
Using too much liquid can leave residue or moisture in the backing. If a mark persists, stop and ask for professional advice.
4. Describe the stain when enquiring
Let the cleaner know what spilled, roughly when it happened and whether any product has already been used. This helps them assess suitable next steps.
Always check the manufacturer’s care instructions before using an unfamiliar product or treatment. If you are unsure, ask for advice about the specific material.