Source discussion
We ask where and when the odour occurs.


If an odour is lingering in carpet or upholstery, tell us where it is coming from and what has already been tried. We can discuss suitable cleaning options.
Targeted surface refreshOdours have different causes and not every issue can be solved by surface cleaning. Tell us where the concern is and we can discuss appropriate options.
Describe the affected area, the material and how long the odour has been present. We can explain which options may help and where further assessment is needed.
Get a Free QuoteWe ask where and when the odour occurs.
We review the material and likely cause.
Options depend on condition and product suitability.
Not all odours can be completely eliminated.
Ventilation and drying are discussed.
Your quote will set out the items, areas and treatment discussed for your particular service.
Discussed around your needsWe explain the cleaning plan before work starts and share practical care advice at the end.
Tell us what is affected and where the odour may originate.
We consider the fabric and whether treatment is appropriate.
The agreed method focuses on the affected surfaces.
We discuss drying and whether additional investigation may be needed.
Share the surface details so we can confirm whether the service is suitable.
We will discuss the material, affected area and possible source before explaining whether a treatment is likely to be suitable.
No. Odours can originate below the surface or from other sources, so complete removal cannot be guaranteed.
Share details of the affected item or area and we can discuss whether an appropriate cleaning option is available.
Suitability depends on the material and care information. We discuss the proposed method before cleaning.
Mention it when requesting a quote so the work can be considered together.