This is a working draft. Confirm all business practices, legal details and the effective date before the website goes live.
These draft service terms use plain language to explain bookings, scope and customer care. They must be agreed by the business before they are published or relied on for bookings.
1. Acceptance and Scope
These proposed terms relate to the Mr Scrubbers website and the cleaning services agreed with individual customers. The accepted quote and booking confirmation should identify the work to be carried out. Any final contractual wording requires business approval before use.
2. Services Provided
Mr Scrubbers lists carpet, upholstery, rug and related specialist cleaning options for suitable residential and commercial spaces. The availability of a particular service or treatment depends on the property, material and scope agreed at booking.
3. Quotes and Pricing
A quotation should describe the areas or items included and any relevant assumptions. Customers should tell us if the description of the property or work changes. Additional work should be discussed and agreed before it is carried out.
4. Bookings and Access
An appointment is arranged after the service scope and availability have been discussed. Customers should provide safe access to the agreed areas and tell us about any parking, entry or practical restrictions in advance.
5. Changes and Cancellations
If you need to change or cancel an appointment, please contact the team as soon as possible. Any notice period, cancellation charge or rescheduling arrangement must be communicated in the final approved booking terms.
6. Customer Responsibilities
Please provide accurate details of the items to be cleaned, disclose relevant fabric care information and explain any previous treatment or known damage. Fragile and personal items should be moved where practical before the visit.
7. Care, Results and Limitations
Cleaning outcomes depend on the material, age and type of stain, previous products used and general condition. Not every mark can be removed. Suitable methods and reasonable expectations should be discussed before work starts.
8. Payment
The accepted quotation or booking confirmation should state the amount due, timing and agreed payment method. Any deposit or additional fee must be explained and agreed rather than assumed.
9. Concerns and Complaints
If you have a concern about a service, contact Mr Scrubbers on 0116 279 5000 or email info@mrscrubbers.co.uk with the appointment details and a description of the issue so the team can review it.
10. Website Content
The information on this website is provided to explain services and help visitors make an enquiry. Cleaning advice is general and does not replace the manufacturer’s care instructions or an assessment of a particular item.
11. Governing Terms and Contact
Mr Scrubbers Cleaning Services Ltd is based in Leicester, England. The final terms must identify the appropriate governing law and include the complete, business-approved contact and contractual details.